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Manage or cancel your membership

Memberships are billed by Apple. Manage or cancel in iOS Settings → your name → Subscriptions. Canceling keeps Premium until the period you paid for ends. Membership terms.

Restore Purchases

New phone, or Premium not showing? In the app, open Settings and tap Restore Purchases while signed in to the same Apple Account you bought with. Still stuck? Email us.

Refunds

Apple handles all billing, so refund requests go to Apple directly at reportaproblem.apple.com. We cannot process refunds ourselves.

Sign-in help

You can sign in with Apple or Google. Use the same one each time, since accounts are matched by email. If sign-in fails, check that email in iOS Settings, then write to us.

Photos, microphone, notifications

The app asks for photo and microphone access only when you attach a photo or record a voice note. Change any permission in iOS Settings → Apps → Before You Forget. More in Privacy Choices.

Delete your account

In the app: Settings → Account → Delete Account. The full walkthrough, including what happens to memories and memberships, is at Delete Account.